Shijiazhuang Victor Vehicle Co., Ltd.

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After-Sales Service & Shipping

After-Sales Service

VICTOR VEHICLE is at your service. We are dedicated to delivering unparalleled customer service worldwide.
At VICTOR VEHICLE, we prioritize customer service as a fundamental aspect complementing our product's technology, performance, and quality. We recognize that service is crucial for industrial products, enhancing the overall value. Our commitment extends beyond pre-sales and in-sale services to comprehensive after-sales support.
VICTOR VEHICLE specializes in manufacturing and supplying a complete range of solutions for semi-trailers and trailer parts. All our products adhere to stringent design, production, and inspection standards.

A robust warranty policy ensures our products provide added value. Within the warranty period, our company takes responsibility for repairing or replacing products due to quality issues. Exclusions apply to problems arising from improper or abnormal use by customers.
We conduct regular follow-up visits, offering professional advice and personalized services to address any issues encountered during product use. For products beyond the service period, if repairs or maintenance are required due to functional failures or performance issues, our company provides paid services tailored to specific problems and conditions.
When it comes to repairing or replacing parts, we recommend using accessories approved by VICTOR VEHICLE to ensure product liability coverage.
We stay attuned to market dynamics, trends, and implement product upgrades & updates. Collaboratively, we develop a strategic vision with our customers to align with their needs and preferences.

Shipping

Efficient packaging and transportation are integral to our service. As semi-trailer and trailer parts are substantial machinery comparable in volume to international standard containers, each size and product necessitates tailored packaging and transportation solutions. Leveraging our experience and product structure understanding, VICTOR VEHICLE offers expert advice to ensure optimal arrangements.
As long-term partners with reputable shipping lines and forwarders such as COSCO, ONE, PIL, MSC, CMA, etc., we provide a seamless, one-stop booking service at the most competitive freight costs.
Our services include:

Recommending the best and most effective packing methods promptly.
Handling shipping space booking, customs clearance, and related logistics.
Facilitating product inspection appointments if necessary.
Preparing essential documents for customs clearance.
Ensuring continuous tracking of delivery status until cargo receipt.

Transportation options include Sea, Railway, or Road, depending on your location, with packing options in Completely Built Units (CBU) or Semi-Knocked Down (SKD) adhering to seaworthy Export Standards.
Container Shipping:
After technical enhancements to the low bed trailer, we offer a container transportation plan, loading it by disassembling components like the gooseneck and frame. This method ensures a shorter transportation time, preserving the trailer's condition better than bulk cargo transportation.

Ro-Ro Shipping:
Shipping low bed trailers via bulk or frame is a common method. To mitigate seawater damage, we apply a thick layer of wax and wrap the trailer body with rain cloth, reducing erosion during transportation.

For more detailed information or under specific circumstances, you can leave your contact details, and our staff will provide comprehensive assistance.